The Lexi Cinema’s retrofitted Edwardian building presents a few access challenges, but we are 100% committed to constantly improving access for all.
The box office and Screen 1 have level access from the street. Our new box office counter also has a lower section.
The balcony and main bar are unfortunately not wheelchair accessible. We are very happy to serve you in your seat if you’d like anything from the bar – if you place your order at the box office on arrival we will bring your drinks to you.
Screen 2 is accessible through a side door, via the car park at the back of the building. There is a small bar for Screen 2 but this won’t always be open so please do double check on the night.
Please call the office on 0208 955 1521 to book wheelchair seats. In Screen 1 these are seats B1 and B2 and in Screen 2 these are A0 and A1. The duty manager on the night will be expecting you and we can make them aware of any other access needs you may have. You are welcome to transfer into a seat, or we can remove the seat to make space for your wheelchair.
These are found immediately inside the front door, and also in the Screen 2 foyer. We use the radar key system.
Our hearing loop has been upgraded to the Dolby Fidelio system, and we have headsets for customers to use in the auditorium.
You can also bring your own earphones if you prefer. Please ask for this at the box office and let us know which screen you’re heading to so we can tune you in!
We run screenings with closed captions twice a month, so please check our programme for details.
Visually Impaired Customers
The Dolby Fidelio system also offers audio description, so please ask for a headset at the box office and let us know which screen you’re going to.
Guide dogs are welcome.
Those with access needs will be charged the usual price for any screening.
However, if you have a carer who needs to accompany you, they are entitled to a free ticket. These can be booked in advance over the phone (which we always recommend as we do get busy) or in person at the box office.
Our staff know that not all disabilities are visible so we will not ask to see any ID.
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